Fleet Town Council

Fleet Town Council

Accessibility Statement

for Fleet Town Council's website fleet-tc.gov.uk


This is the accessibility statement for the Fleet Town Council website, run by Fleet Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:


  • Change colours and contrast levels using browser plug-ins
  • Navigate most of the website using speech recognition software
  • Navigate the website with keyboard only (tab key)
  • Listen to most of the website using a screen reader

We’re also making the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.



How accessible this website is

We know some parts of this website aren’t fully accessible:


  • You can only zoom in up to 175% before text is lost on the sides of the page
  • Navigation by headings doesn’t pick up all the menu options
  • You can’t modify the line height or spacing of text
  • Older PDF documents may not be fully accessible to screen reader software
  • Some of our online forms may be difficult to navigate using just a keyboard or using mobile devices
  • There may be others too



What to do if you can’t access parts of this website

If you need information on this website in a different format such as accessible PDF or large print please contact:

Email: info@fleet-tc.gov.uk

  1. Add the web address (URL) of the page the content is on
  2. Describe the format you need
  3. State which language you require
  4. Enter your name and email address

Or call 01252 625246

We’ll consider your request and get back to you as soon as possible.



Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please contact us on

Email: info@fleet-tc.gov.uk 


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).




Technical information about this website’s accessibility

Fleet Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance listed below.


Non accessible content

The content listed below is non-accessible for the following reasons:


Non compliance with the accessibility regulations

  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This does not meet WCAG 2.1 success criterion 1.1.1 We plan to have completed text alternatives for all images by September 2020


  • Colour scheme needs correcting - such as the menu (white text on orange background does not have an acceptable contrast ratio. This does not meet WCAG 2.1 success criterion 1.4.3. It is not possible to change the colour scheme at the Council’s end of the website management system - this will be corrected with the designing of a new Council website which is a current project.


Disproportionate burden

  • Colour Scheme - Fleet Town Council is in the process of finding a company to design the Council a new website which will have more functionality and be designed to be fully accessible. We believe that to fix the current website while designing a new one would be a disproportionate burden within the meaning of the accessibility regulations.


  • PDFS - It is not possible to correct all PDFS i.e. Agendas and Minutes as going through this process would bring a disproportionate burden on the Council. Under the Transparency Code, only 12 months of minutes and agendas must be published on the website so by September 2021, all PDF Agendas and Minutes will be compliant. Going through the process to change all historic Minutes and Agendas into accessible documents would be a very time-consuming exercise and disproportionate to the demand. If anyone requires minutes and agendas from an earlier period, staff will help to ensure they receive a copy that is accessible to them and will edit these documents on a case by case basis.


We are still evaluating our site and may update this.




Content that’s not within the scope of the accessibility regulations

Some of our older PDFs and Word documents may not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader.This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).


The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix meeting agendas or minutes for meetings which were published prior to 23 September 2018.


Any new PDFs or Word documents we publish will meet accessibility standards.


Some documents such as the Annual Returns and Audits published on the Finance page of the website are scanned - the document must be signed in ink (physically), scanned in and published on the council’s website. This means that this document is not accessible to a screen reader and therefore not compliant.




How we test this website

We have reviewed this website using a variety of online accessibility tools such as Siteimprove, Sortsite and browser plugins.



What we’re doing to improve accessibility

We plan to improve accessibility on this website by addressing non-compliance issues where possible by September 2020 while moving forwards with a new Council website.

We will implement a schedule to identify and address accessibility issues periodically.